I ship to the address you provide at time of checkout via Paypal. PLEASE be sure to give me the correct address. Not responsible for lost packages due to incorrectly supplied addresses.
Shipments go out 1 to 2 weeks after payment is received. Because some of my items have to be cleanse or finished. We do dro offs every wednesday & Fridays.
Items ship USPS first class / Priority, with tracking number for domestic orders. I strongly recomend that you add a signature confirmation to your order, this way the mailman wont just leave it at your doorstep, he will have to require a signature from you. If you would like insurance added to your order please contact us so we can invoice you for it. You will receive one email via paypal with your order confirmation, we dont like cluttering your email so we just send the one.
Im not responsible for lost packages so please follow your tracking number.
Once the package leaves our venue and is scaned by the post office, is no longer in our hands and we are no longer responsible for it.
I ship via first class mail but am happy to add priority mail services, these have an extra cost so please be sure to select the shipping method you'd like before purchasing your order. Please understand I can't be responsible if your packages goes awry or is damaged. Feel free to contact me with your concerns prior to purchase. For any International first class USPS shipments: please allow 3-6 WEEKS FOR DELIVERY. Many packages take time passing through customs. Once a package arrives at customs, we may no longer able to track it.
In any account that a package is lost or stolen or you have given the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. Tracking is limited on international packages. I cannot be responsible for packages that have become lost or stolen via postal system. If you are worried about either of these threats, please contact me before ordering.
Once the package leaves our venue and is scaned by the post office, is no longer in our hands and we are no longer responsible for it. Customers are resonsible for all customs duties your country may charge.
International tracking number may not be available on regular mail.
WE MAY NOT BE ABLE TO TRACK INTERNATIONAL PACKAGES ONCE THEY LEAVE THE US.
FOR FULL TRACKING PLEASE SELECT THE INTERNATIONAL PRIORITY OPTION.
CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS CHARGE YOUR COUNTRY MAY APPLY
Return & shop policy
By purchasing from us you agree to this terms and conditions.
If you have any questions or concerns please feel free to ask.
Everything is made with love and I want you to love the piece also, if something breaks in the first month please contact me. You can send it back and we will be glad to fix it for you (however some items may not be fixable, please email us before sending something back). Customers will be responsible for shipping charges to return the item. Pieces that have broken a month after purchasing, will be reviewed on a case by case basis. Some damages can't be fixed so you must be careful with crystal jewelry as with any other semi-precious stones. If you need a longer chain for a product, please leave me a note in the "Notes" box with the extra length needed, if it's not a link chain, please email first to make sure I can get a longer size ( such as a rope chain) link extension chains can also be provided upon request. Please note that there may be natural flaws present in the crystals which is considered part of the design & not as damage, all the crystals are real & come from Mother Earth, therefor they are not perfect. Points are hand cut in Brazil, some points may be slightly asymmetrical.
All exchanges must be approved before sending it back, they must be postmarked within five (5) days of receiving the ordered merchandise..You can contact us via the website for any needed info if you do not have the return address. Item(s) must be in original condition, showing no signs of damage or use. All jewelry boxes, bags & pouches should be returned with the item(s). We don't offer refunds at this time, items can be exchange for merchandise or store credit. Credit will be giving in the amount of the product only, no shipping will be credited. Store credit can be redeem for the same (or greater) value before taxes & shipping fee. ( a code will be made with either your name or last name, all in caps, for the credited amount) Customers will be responsible for shipping charges to return the item. If the package does not reach us safely we will not be able to complete the exchange.
ALL RINGS ARE FINAL SALE. Rings, necklaces or products that are marked as MADE TO ORDER or HANDMADE cannot be exchanged, since these were customized to your size, length. SALE PRODUCTS/ DEALS OF THE DAY/ WEEK/MONTH/SEASON ARE FINAL SALE. This will be indicated in the product listing.
All final sale items are not eligible for merchandise credit, return or exchange. Please carefully review all product information and sizing before making a purchase.
Please do not run or jump wile wearing the bigger crystal pieces.
Because of the fragile stones do not pull the crystal when you adjust your cuffs or rings. Always adjust them from the base. Do not pull on the crystal necklace as this may cause a link to break. Sales & coupon codes do not apply to a custom piece(s).
Please be mindful with daily wear, brass, gold plating and copper materials will tarnish. You can always polish brass and cooper back to shine with common polish. If you have high acidity on your skin this may also cause brass, silver and gold plated items to tarnish faster. ( an easy trick to prevent jewels from tarnishing or making your skin green, is applying a clear coat of nail polish, specially if you have high acidity skin like i do!) Gold plated products contain copper and nickel. Crystals are semi-precious stones, must please be handled with love and care. Keep them store separate from other jewelry & on a dry place, do not shower with your jewelry.
If you need a longer or shorter chain for any of the 16-18 inch long necklaces, please leave me a message in the Notes section, I am happy to extend the chain up to 25 inches at no additional charge.
I cleanse every crystal before sending it to you, since crystals may absorb vibrations from anything in the environment where they are located. To create positive energy within your crystals they need to be cleansed.
Each piece is unique and can't be exactly duplicated.
Please note that all crystal/ stone properties listed are obtain by internet research and folklore believes, I can not guarantee that any mystical properties of the crystals will work on you or others.
Promotional codes or gift certificates expire after 90 days and can not be validated after.
Descriptions of the healing properties of gemstones are from the mainly following source:
"The Crystal Bible Volume 1: Godsfield Bibles: A Definitive Guide to Crystals" by Judy Hall