(check below, your answer may already be there)
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All orders will ship 1 to 2 weeks after cleared payment ( Domestic orders must be placed before December 2nd to guarantee Christmas delivery) || all orders come with tracking number, this may take 3 to 7 working days to update. Please read shop policies. International tracking is limited.
A FEW ANSWERS TO FREQUENTLY ASKED QUESTIONS
Do I get an order confirmation email from the website ?
Yes, it may go to your spam folder
When will my order ship?
1 to 2 weeks after cleared payment. (may take longer during big sales)
Does it come with tracking number?
YES, A TRACKING NUMBER WILL BE EMAILED TO YOU ONCE YOUR ORDER IS READY TO SHIP.
Tracking will start updating once the package is scanned by the post office.
WE ARE NOT LIABLE FOR ANY LOST OR STOLEN PACKAGES. WE ALWAYS SEND YOU A TRACKING NUMBER PLEASE PAY CLOSE ATTENTION TO IT.
The email with the tracking number is automatically sent by paypal, even if you dont have an account, please check your spam folder, it may go there.
I am not taking any custom orders at the moment.
Can I exchange something?
Please refer to the shop policies for exchange info.
FINAL SALE PRODUCTS CAN NOT BE EXCHANGED.
A store credit coupon will expire after 5 years if not used.
Signature products will be restocked in time for the Holiday season, these include the X necklaces, Margot Amethyst necklace, Dragon necklaces, Mystical quartz x & Willow bracelets.
Please be mindful, with daily wear, brass, gold plating and copper materials will tarnish. You can always polish brass and cooper back to shine with common polish. If you have high acidity on your skin this may also cause brass, silver and gold plated items to tarnish faster. ( an easy trick to prevent jewels from tarnishing or making your skin green, is applying a clear coat of nail polish, specially if you have high acidity skin like i do!). If you need a longer chain for a product, please leave me a note in the "Notes" box, if it's not a link chain, please email first to make sure I can get a longer size ( such as a rope chain). Gold plated products contain copper and nickel. Crystals are semi-precious stones, must please be handled with love and care. Keep them store separate from other jewelry & on a dry place, do not shower with your jewelry.
we recommend you read the shop policies, some answers to your questions may be there. You can also find Exchange information there.